Regular Full Time Order Desk Representative



Regular Full Time Order Desk Representative


We Think Our Parts
Are the Best.
We Know Our Team Is!

SSF is the leading distributor of wholesale European auto parts in the nation, and we’re growing fast. Our team of doers makes us a great place to work, and we’re looking for more team players to help us keep growing!


If you are the kind of person that steps up to the plate, helps others to succeed, and coaches people to be their best, this may be the job for you. We offer a comprehensive health plan, a 401(k) savings plan, generous PTO/time off policy, always have opportunities for advancement, and the pay isn’t bad either! That’s why the guys and girls on our team recommend us to their friends and family, and stay on our team longer than most others in our industry.


Take some time to read about this job and what it requires, and if you think you’ve got what it takes, we want to hear from you!

About the Job,

Order Desk Representative:

This position will be responsible for providing customers with fast, friendly and accurate service.  This position will be vital in business development, reaching sales objectives, and servicing all House Accounts.


  • Order Processing: As a member of a busy and dynamic Call Center, filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options. Speedy and accurate processing of orders for SSF clientele
  • Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues.
  • New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers. Mailing, distribution and tracking of printed and electronic sales materials.
  • Assist Account Managers with the day to day correspondence relating to SSF clientele
  • Promote customer’s use of SSF online system
  • Review all reporting to make adjustments as needed.
  • Maintain daily, weekly, monthly call schedule and follow-up schedule
  • Analyze and maintain volume on a per account basis
  • Manage outbound freight, delivery and returns for customers, along with related expenses
  • Educate customers on new products, promotions, and tools to drive additional sales growth
  • Phone order coverage for House customers, as well as overflow calls from group peers on an as-needed basis
  • Work with Product Managers to enhance and improve existing product lines to establish and retain a relationship with customers
  • Special projects as needed


Salary commensurate with experience and qualifications.

Position Requirements:

  • Extensive working knowledge and use of factory European Electronic Parts Catalogs. This position is very detail oriented.
  • A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business
  • Ability to multi-task, prioritize and resolve customer issues in a prompt and courteous manner
  • Excellent time management skills and ability to work under pressure
  • Ability to work with a team, as well as independently
  • Valid Driver’s License, Clean driving record, insurable by SSF under company policy
  • Maintain a professional attitude with all SSF employees, customers, vendors and visitors
  • Maintain a safe working environment
  • Demonstrated ability to work effectively in a team based environment


Physical Demands

  • Repetitive use of hands and arms
  • Prolonged use of computer monitor
  • Excellent listening and probing skills
  • Bilingual in Spanish, Vietnamese, Chinese, Korean a plus
  • Proficiency in PC based communications, Internet, Email, MS Office
  • Use of AS400, and PC literate
  • Attention to detail
  • Good oral and written communication skills


Education Required

  • High school diploma required
  • Bachelors Degree or equivalent sales experience


So are you interested? Then to apply for this position, please email your resume and cover letter to HumanResources@ssfautoparts.com.